Cavenlihome™ | Shenzhen Xingguang Hongchuang Technology Co., Ltd.
Legal Representative: Xu Hongzhi | Email: service@cavenlihome.com | Business Address: Room 507, 5th Floor, Building 1, Guanghui Science and Technology Park, Minqing Road, Fukang Community, Longhua Street, Longhua District, Shenzhen
Phone: +86 15777546527
Customer Service Hours: 8:00 AM–10:00 PM
1. Website Operator
Cavenlihome™ is a brand owned and operated by Shenzhen Xingguang Hongchuang Technology Co., Ltd.
These Terms and Conditions apply to access to this website and to the purchase and use of products offered through the website.
2. Product Information
Cavenlihome™ provides aromatherapy candle DIY materials and tools.
We make reasonable efforts to keep product names, descriptions, dimensions, materials, colors, and images accurate.
Minor differences may occur because of screen settings, lighting conditions, manufacturing tolerances, or natural material variation.
3. Product Use
Products must be used only for their intended purpose and according to any instructions or safety information provided with the product.
Customers should use suitable work surfaces, maintain appropriate ventilation, keep products away from children and pets, and avoid leaving heated or melting materials unattended.
Cavenlihome™ is not responsible for damage caused by misuse, modification, unsafe handling, improper storage, or use outside the intended purpose.
4. Order Review
An order may be reviewed before dispatch to confirm product availability, delivery information, and order accuracy.
We may contact the customer if information is incomplete, inconsistent, or insufficient for fulfillment.
An order may be cancelled when the requested product is unavailable, an obvious product information error exists, the delivery information cannot be verified, or the order appears unauthorized or fraudulent.
5. Dispatch and Delivery
Cavenlihome™ aims to dispatch confirmed orders quickly.
Delivery information may vary according to destination, inventory location, carrier conditions, and external events.
Customers are responsible for providing complete and accurate delivery information.
6. Returns and Refunds
Eligible products may be returned within 30 calendar days after delivery.
Approved refunds are processed through the original order channel. Please allow 7–10 business days for approved refunds to appear after approval.
The complete process is described in the Return Policy.
7. Intellectual Property
The Cavenlihome™ name, logo, product images, product descriptions, layouts, graphics, and other website content belong to or are legally used by Shenzhen Xingguang Hongchuang Technology Co., Ltd.
No website content may be copied, reproduced, modified, distributed, or used commercially without written permission.
8. External Events
Cavenlihome™ is not responsible for delays caused by events outside reasonable control, including carrier disruption, severe weather, customs activity, public emergencies, strikes, network interruptions, or other external events.
Nothing in these Terms and Conditions removes consumer rights that cannot legally be excluded.
9. Changes
These Terms and Conditions may be updated when our products, services, business practices, or legal responsibilities change.
The latest version will be published on this website.
10. Contact
Questions about these Terms and Conditions may be sent to service@cavenlihome.com.