FAQ

Cavenlihome™ | Shenzhen Xingguang Hongchuang Technology Co., Ltd.
Legal Representative: Xu Hongzhi | Email: service@cavenlihome.com | Business Address: Room 507, 5th Floor, Building 1, Guanghui Science and Technology Park, Minqing Road, Fukang Community, Longhua Street, Longhua District, Shenzhen
Phone: +86 15777546527
Customer Service Hours: 8:00 AM–10:00 PM

Who operates Cavenlihome™?

Cavenlihome™ is owned and operated by Shenzhen Xingguang Hongchuang Technology Co., Ltd.

What products does Cavenlihome™ offer?

We offer aromatherapy candle DIY materials and tools, including wax materials, fragrance materials, candle vessels, wicks, molds, botanical decorations, color materials, and related accessories.

Does Cavenlihome™ offer fast dispatch?

We aim to prepare and dispatch confirmed orders promptly. Dispatch arrangements may depend on product availability, destination, and carrier capacity.

How can I receive delivery information?

After dispatch, available tracking information will be sent through the contact information connected to the order.

Can I request a return?

Eligible products may be returned within 30 calendar days after delivery.

The product should remain unused, in its original condition, and accompanied by its original packaging and included accessories.

When will an approved refund appear?

Approved refunds are processed through the original order channel. Please allow 7–10 business days for the funds to appear after approval.

How quickly does customer service respond?

Our customer service team reviews and responds to after-sales requests within 3 business days.

What should I do if an item arrives damaged or incorrect?

Contact service@cavenlihome.com and include your order reference together with photographs or videos when available. We will review the situation and provide an appropriate solution.