Cavenlihome™ | Shenzhen Xingguang Hongchuang Technology Co., Ltd.
Legal Representative: Xu Hongzhi | Email: service@cavenlihome.com | Business Address: Room 507, 5th Floor, Building 1, Guanghui Science and Technology Park, Minqing Road, Fukang Community, Longhua Street, Longhua District, Shenzhen
Phone: +86 15777546527
Customer Service Hours: 8:00 AM–10:00 PM
Fast Dispatch
Cavenlihome™ aims to prepare and dispatch confirmed orders quickly.
Orders are arranged according to product availability, destination, packaging requirements, and carrier capacity.
Some products may require additional preparation before dispatch when inventory is being organized or when a product requires special handling.
Delivery Information
Delivery estimates and available carrier information are provided through the order information or dispatch notification.
Actual arrival time may vary because of destination conditions, carrier operations, customs procedures, weather, public holidays, or other circumstances outside our reasonable control.
Shipping Charges
Any applicable shipping charge will be displayed before the order is completed.
Shipping charges may vary according to destination, parcel size, product type, and selected delivery service.
Fulfillment Origin
Orders may be fulfilled through our own or partner facilities depending on inventory and destination.
The fulfillment origin may vary between orders. Cavenlihome™ does not guarantee that all products will be dispatched from one fixed location.
Tracking
When tracking is available, a dispatch notification will be sent through the contact information connected to the order.
Tracking updates may take time to appear after the carrier receives the parcel.
Delayed or Missing Parcels
If a parcel appears delayed, has no meaningful tracking update, or cannot be located, contact service@cavenlihome.com with the order reference.
Our customer service team reviews and responds to after-sales requests within 3 business days.
We will review the shipment status with the relevant carrier and provide an appropriate support response.
A delivery status marked “Delivered” does not automatically prevent us from reviewing a customer’s delivery concern.
Damaged Parcels
If a parcel arrives damaged, take photographs of the outer packaging, inner packaging, and product before disposing of any materials.
Send the information to service@cavenlihome.com so our customer service team can review the issue.