Cavenlihome™ | Shenzhen Xingguang Hongchuang Technology Co., Ltd.
Legal Representative: Xu Hongzhi | Email: service@cavenlihome.com | Business Address: Room 507, 5th Floor, Building 1, Guanghui Science and Technology Park, Minqing Road, Fukang Community, Longhua Street, Longhua District, Shenzhen
Phone: +86 15777546527
Customer Service Hours: 8:00 AM–10:00 PM
Information We Collect
Depending on how you use our website, we may collect your name, email address, phone number, delivery information, order reference, customer service messages, return information, and website usage information.
We collect only information that is reasonably necessary to operate the website, provide customer support, process orders, arrange delivery, review requests, and maintain service quality.
How We Use Information
Information may be used to:
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Confirm and organize orders
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Arrange delivery and tracking updates
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Respond to customer questions
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Review return, refund, replacement, and complaint requests
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Improve product information and website performance
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Protect the website from misuse, fraud, or unauthorized activity
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Meet applicable legal and administrative requirements
Information Sharing
We may share relevant information with service providers, delivery carriers, website technology providers, customer service partners, professional advisers, or public authorities when reasonably necessary.
We do not sell personal information for money.
Information is shared only for legitimate business, operational, security, or legal purposes.
Data Protection
We use reasonable administrative, technical, and organizational measures to protect personal information.
No online system can guarantee complete security. Customers should contact us promptly if they believe their information has been used without authorization.
Cookies
The website may use cookies or similar technologies to support basic functions, remember preferences, understand website activity, and improve the browsing experience.
Customers may manage cookies through their browser settings. Some website functions may be affected if cookies are disabled.
Data Retention
Personal information may be retained for as long as reasonably necessary to provide services, maintain records, resolve disputes, protect the website, and meet legal obligations.
Privacy Requests
Depending on applicable law, customers may request access to, correction of, deletion of, or information about their personal data.
Privacy requests should be sent to service@cavenlihome.com.
We may request reasonable information to verify the identity of the person making the request.
Policy Updates
This Privacy Policy may be updated when our services, business practices, or legal responsibilities change.
The latest version will be posted on this website.