Cavenlihome™ | Shenzhen Xingguang Hongchuang Technology Co., Ltd.
Legal Representative: Xu Hongzhi | Email: service@cavenlihome.com | Business Address: Room 507, 5th Floor, Building 1, Guanghui Science and Technology Park, Minqing Road, Fukang Community, Longhua Street, Longhua District, Shenzhen
Phone: +86 15777546527
Customer Service Hours: 8:00 AM–10:00 PM
Return Period
Eligible products may be returned within 30 calendar days after delivery.
The return request must be sent within the 30-day period. Requests submitted after this period may not be accepted unless a different rule is required by applicable law.
Return Condition
A returned product should be unused, in its original condition, and accompanied by the original packaging, accessories, and product components.
For safety and hygiene reasons, opened or used wax, fragrance materials, or other consumable DIY materials may not qualify for a preference-based return.
This restriction does not remove available solutions for products that arrive damaged, defective, incorrect, or materially different from their description.
How to Request a Return
Contact service@cavenlihome.com and provide:
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Order reference
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Product name
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Reason for the return
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Photographs or videos when relevant
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Any additional information reasonably needed for review
Our customer service team reviews and responds to after-sales requests within 3 business days.
Please wait for written return instructions before sending any product back.
Return Address
Do not send a return to the business address shown on this website.
After a return request is approved, our customer service team will provide the appropriate return location and instructions.
Products sent to an unapproved location may be delayed or may not be eligible for review.
Return Responsibility
For preference-based returns, the customer is responsible for the return shipping cost unless applicable law provides otherwise.
If the product is damaged, defective, incorrect, or materially different from its description, Cavenlihome™ will provide an appropriate replacement, refund, or return solution without charging the customer for the corrective return process.
Refund Processing
Approved refunds are processed through the original order channel.
Please allow 7–10 business days for the funds to appear after approval. The final appearance time may depend on the relevant financial institution or service provider.